1.What do I pay for?
2.How much does it cost me?
3.I must admit that I'm a little shocked you would charge the men €9.5 to open emails from women.
4.How do I keep track of the balance of my account?
5.How do I pay?
6.Is it any other way to buy POINTs than credit card or internet. Is it possible to send money to your account?
7.I would like to pay your service through Western Union or Money Gram, because I am afraid to give my bank account to Russian bank.
8.I have paid for sending e-mail, but I have "no points available". Why?
9.I asked my colleague to send you money by paypal for credits on your system. The credits do not show up on your system. How long will the update take?
10.For the longest time it seems like I am being deducted 2 credits for each letter I send, when it should be one?
11.When I open a letter and read it I am charged a point. Ok, but if I close it to answer it later am I charged again for the same letter?
What do I pay for?You pay for every letter from a Russian woman you open, every letter you send to a Russian woman, every address of a Russian woman you buy, you also pay for every additional photo you send to a woman, and for every additional photo a Russian woman sends you, which you agree to pay for.
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How much does it cost me?You purchase conventional e-mail credits called POINTs. You can purchase multiple credits so that you do not have to use your credit card each time you want to send or receive e-mail, photo, order gift delivery, or buy an address. Your account at our site is debited for each e-mail, photo, gift order, or address order. You can view a history of your credit activity at any time at the "Payment History" section of your account. The price for 1 POINT (consequently, cost of a letter, an additional photo, a gift) depends on how many POINTs you buy at one purchase - the more POINTs you buy at once, the less sending/opening a letter, sending/receiving an additional photo, ordering a postal address or gift delivery would cots you - 1 letter forwarding including translation can be as cheap as 4.74! Please, consult our
price list for details.
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I must admit that I'm a little shocked you would charge the men almost €10 to open emails from women.First of all, it is not actually €10 per letter; you can reduce the price of the letters by buying multiple credits, called POINTs. Thus you can reduce the price of the letter to €4.74, besides note, translation is included. If our services are expensive for you, you can search for a cheaper web-site that offer you unlimited correspondence for a small monthly membership fee, but take into consideration that free web-sites are not free of scammers - women place their profiles there themselves, via internet, and no one checks women's identity; there are also smaller marriage agencies, that can offer you unlimited correspondence for a small monthly fee, but they will usually offer you profiles of Russian women from one city only, which would limit your choice to 200-300 Russian brides (including all women from 18 to 55).
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How do I keep track of the balance of my account?First of all, the current state of your account is displayed on the "welcome" page (the first page you see right after you log in into your account). Every letter you write or read, every photo you send or receive, i.e. every POINT you spend is reflected in your "payment history" - you can check it any time.
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How do I pay?You can pay using your credit card (Visa, MasterCard, Amex) or e-check. Do not be concerned about using your credit card online - we use PayPal for processing of all payments that go through our web-site. If it would be more convenient for you, you can pay by money transfer (WesternUnion, MoneyGram or other system).
Contact us for details if you prefer this way of making payment.
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I'm just curious to know is it any other way to buy those POINTs than credit card or internet. Is it possible to send money to your account?No, it is not possible to send money to our account, the only alternative to the on-line payment is Western Union or other systems like this.
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I would like to pay your service through Western Union or Money Gram, because I am afraid to give my bank account to Russian bank.If it would be more convenient for you, you can pay by money transfer (WesternUnion, MoneyGram or other system). Contact us for details if you prefer this way of making payment. But note, when you use credit card on-line you do not give details to Russian bank, you pay through secure payment server through we use PayPal for processing of all payments that go through our web-site. PayPal is a global leader in online payment solutions with 78 million account members worldwide, it is famous for its security measures.
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I have paid for sending e-mail, but I have "no points available". Why?The orders are processed automatically and funds are added to your account within 5-10 minutes after the moment you send funds. The system recognizes the customer by the e-mail address registered in the database. If, while filling in the order form you gave another e-mail address, the program notifies the web-site administrator that "client not found". In this case we try to find the customer by name and address and add funds to your account manually; if we do not succeed in finding the customer, we contact him by e-mail.
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I asked my colleague to send you some money by paypal for credits on your system. He advises me that he made this payment on my account. Yet the credits do not show up on your system. How long will the update take?The system is automatic and finds the customer's account by e-mail. If the payment was made by your colleague, the system received his e-mail address instead (the one he uses for paypal account) and didn't find the account with this e-mail address in our database. Please, give your colleague's e-mail (the one used for making payment), and we will add funds to proper account. Usually, if e-mail addresses at PayPal and in our database co-incide, funds are added to account almost instantly.
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For the longest time it seems like I am being deducted 2 credits for each letter I send, when it should be one?It is not possible - the system works automatically, points are deducted automatically for each letter you read and each letter you send. Besides, every letter you send or read is recorded in your payment history. If you find out that you were charged twice for the same letter, please, contact us - we will check and refund you points in case you were charged for duplicate letters.
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When I open a letter and read it I am charged a point. Ok, but if I close it to answer it later am I charged again for the same letter?Never. If you opened a letter once, the status of the letter is changed to "opened" and you will be never charged for reading it again. But, it is possible that operator at the local agency has sent you the same letter twice - do not forget that there work live people and mistake can happen - in this case do not hesitate to contact us, we will refund you points you spent on reading duplicate letters.
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Russian Women FAQ - answers some questions about Russian women, their popularity among foreign men, reveals some secrets of Russian women and deals with the topic why Russian women want to meet a foreign man.
Marriage Agency FAQ - tells you about Best Russian Bride dating agency and gives general information on how we work, tells shortly about our services.
Marriage Agency Services FAQ - answers questions about our introduction and dating services, prices for e-mail forwarding and gift delivery, gives you tips how to save money using our marriage agency services and which way of search for a bride from Russia or Ukraine would best suit you.
Payment FAQ - frequently asked questions about method of payment (on-line payment with credit cards or e-checks, payment using PayPal or other methods), costs of our services.
Correspondence FAQ - explains some rules of correspondence through Best Russian Bride web-site, tells how to use our e-mail forwarding system and avoid possible problems when writing letters to Russian women.
Photos FAQ - tells you why so many photos of women displayed on our web-pages are so beautiful, why it is important to exchange additional pictures with your Russian bride during correspondence and how to send additional photos to your Russian girl friend or receive more pictures from pretty Ukrainian girls you correspond with.
Possible Technical Problems - gives you information what kind of technical problems may occur when you communicate with Russian brides through best-russian-bride.com marriage agency web-site, and answers most common questions that may appear when you use our services.
Anti Scam FAQ - gives some additional comments about scam and scammers and our anti-scam policy.
